Zoho CRM software is an online Customer Relationship Management (CRM) system for managing your sales, marketing & support in a single system.

• View Zoho customer information from HappyFox ticket-detail and new-ticket form.
• Create cases automatically in Zoho while creating HappyFox tickets.

How to Integrate Zoho CRM with HappyFox:

• Log in to HappyFox.
• Go to Apps >> CRM >> Zoho CRM.
• Click Install. In the subsequent screen, you will be asked to provide  "Authentication token". 
• Get Authentication token from Zoho CRM.
• Click "Save". This also enables the integration.

Zoho CRM information Displayed for the corresponding contact during ticket creation:

Zoho CRM information Displayed for the corresponding contact at ticket details page:

 Note: Clicking on "Edit" would redirect you to the corresponding contact's landing page inside Zoho CRM.

Pushing HappyFox Ticket information into Zoho CRM:

To push HappyFox ticket information into Zoho CRM as "contact-cases"

• Go to Apps >> CRM >> Zoho CRM.
• Click Manage, then Enable "Push Ticket Information to CRM".
• Click Save.

Once it is enabled, you would find the ticket information inside the corresponding contacts page's cases section inside Zoho CRM: