Service Level Agreements breaches in your help desk system must be identified and solved quickly to ensure consistent performance of your help desk team. To Know more about how to Create and Manage SLAs, Click here.

SLA breach information in Ticket List Page:

Lookout for "Red Exclamation" SLA indicator, which indicates that the ticket has breached one or more SLA(s).

Under SLA monitor information in Ticket List Page:

Lookout for "Red" SLA indicator, which indicates that the ticket currently being monitored by at least one Active SLA.

SLA Objective satisfied without breach information in Ticket List Page:

Lookout for "Grey" SLA indicator, which indicates that the ticket has satisfied all the SLA objectives without breach.

SLA Breach update in Ticket Details Page:

 Filter tickets which have breached at least one SLA: